SA969 takes the privacy of every member seriously. This Privacy Policy transparently sets out what data we collect, how it is used, who it is shared with — if at all — and your rights to control your own personal data. This document is written in plain, easy-to-understand language, not confusing legal jargon.
SA969's Privacy Policy is built on commitments that are tangible and measurable — not just words on paper.
All data transmitted between your device and SA969's servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's leading banks such as Maybank and CIMB. No data is ever sent unprotected.
SA969 has never sold, rented, or transferred members' personal data to any third party for marketing or commercial purposes — and never will. Your data belongs to you, not SA969.
SA969 gives every member full rights to access, correct, transfer, or request deletion of their personal data at any time through the account panel or by contacting our team directly.
SA969 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. For us, compliance is not optional — it is the foundation of how we operate.
Only SA969 staff who require access to your data for legitimate operational purposes are permitted to do so. Every access is logged and regularly audited. No staff member may access member data without a clear operational need.
In the event of any security incident involving SA969 member data, we are committed to notifying affected members within 72 hours of the incident being identified — in line with global best practices for data protection.
This Privacy Policy is issued by SA969 and applies to all personal information collected through the SA969 platform on the sa969.xyz website and the SA969 mobile app (Android and iOS). It explains how SA969 collects, processes, stores, protects, and — in certain limited circumstances — discloses your personal data as a member.
By registering an SA969 account or continuing to use our services, you agree to the data collection and processing practices described in this document. If you do not agree with any part of this Privacy Policy, you are advised not to use SA969's services.
Important: This Privacy Policy should be read together with SA969 Terms & Conditions. Both documents together form the complete agreement between you and SA969 regarding your use of the platform and the handling of your data.
SA969 collects only the data necessary to deliver platform services safely and effectively. The following are the categories of data SA969 collects from members:
SA969 does not collect credit or debit card numbers directly. All payments are processed through third-party payment gateways that comply with PCI DSS standards, ensuring your sensitive financial information is never stored on SA969's servers.
SA969 processes members' personal data on lawful grounds under Malaysia's Personal Data Protection Act 2010 (PDPA). The following are the specific purposes for which your data is used:
SA969 will not use your personal data for any purpose beyond those stated above without first obtaining your separate consent.
SA969 maintains a strict policy on data sharing. In short: we do not sell your data. However, there are limited situations where SA969 needs to share data for legitimate operational purposes:
SA969 never share members' personal data with marketing companies, data brokers, social media platforms, or any third party for advertising or commercial purposes. This is an absolute and unwavering commitment by SA969.
SA969 continuously invests in security infrastructure to protect members' personal data. The key technical and organisational measures SA969 employs include:
While SA969 takes all reasonable precautions, no digital system can guarantee absolute 100% security. You also play an important role in protecting your account by keeping your password confidential and enabling the two-factor authentication (2FA) feature provided by SA969.
SA969 uses cookies and similar tracking technologies to keep the platform running smoothly and to improve your experience. Below are the types of cookies SA969 uses:
How to manage SA969 cookies: You can manage and delete cookies through your internet browser settings at any time. Please note that disabling essential cookies may affect SA969 platform functionality and you may be required to log in more frequently. Cookie settings are typically found under the "Privacy" or "Security" section of your browser.
SA969 retains your personal data only for as long as necessary for the purposes set out in this Privacy Policy. The following are SA969's data retention guidelines:
Once the applicable retention period has ended, your personal data will be securely deleted or anonymised so that it can no longer be linked back to you as an individual. If you wish to request early deletion of your data, please refer to the Your Rights section below.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the data protection principles SA969 upholds, you have the following rights regarding your personal data:
You have the right to request a copy of all personal data SA969 holds about you. SA969 will provide a data report within 14 business days of receiving your request.
If any personal data SA969 holds about you is inaccurate or outdated, you have the right to request an immediate correction. This can be done through your profile settings or by contacting our support team.
You may request the deletion of your personal data from SA969's systems. This right is subject to SA969's legal obligations to retain certain records — in such cases, SA969 will inform you which data cannot be deleted and the reasons why.
You have the right to object to the processing of your personal data for specific purposes, including direct marketing. Once an objection is received, SA969 will cease that processing immediately.
You may request SA969 to provide your personal data in a machine-readable format (such as CSV or JSON) for transfer to another service. This request will be processed within 30 days.
In certain situations — such as when you are verifying the accuracy of your data or considering an objection — you may request that SA969 temporarily restrict the processing of your data.
How to exercise your rights: To submit any request relating to your privacy rights, contact the SA969 data protection team by email at support@sa969.xyz with the subject line "Data Privacy Request", or via the 24-hour live chat within the SA969 platform. SA969 will verify your identity before processing any request to ensure the security of your data, and will respond within the timeframe stipulated by the PDPA.
SA969 strictly prohibits use of the platform by individuals under 18 years of age. The SA969 platform — including Sports Betting, live casino baccarat and blackjack, slots, and e-sports — is intended for adults only.
SA969 does not knowingly collect personal data from minors. The SA969 registration process requires age verification, and the KYC process using a MyKad or passport confirms that a member is at least 18 years of age.
If a parent or guardian discovers that their underage child has registered an SA969 account by circumventing the age verification system, please contact SA969 immediately at support@sa969.xyz. SA969 will close the account without delay and delete all data associated with the minor.
SA969 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in how we operate, the technologies we use, or applicable legal requirements. Significant amendments will be communicated to members via their registered email or an in-platform notification at least 14 days before taking effect.
The last updated date of this document is always shown at the top of this page. Your continued use of the SA969 platform after any amendments take effect will be considered your acceptance of the updated Privacy Policy.
Contact the SA969 Data Protection Team:
Email: support@sa969.xyz
Email subject: "Privacy Policy Enquiry" or "Data Privacy Request"
Live Chat: Available 24 hours on the SA969 platform
Support language: Full Bahasa Melayu support
Response time: Within 3 business days for privacy enquiries
This Privacy Policy is governed by the laws of Malaysia, including the Personal Data Protection Act 2010 (PDPA). Any privacy-related disputes that cannot be resolved directly with SA969 may be referred to the relevant Malaysian Personal Data Protection Commissioner.
Many people wonder — why does a betting platform need such a detailed Privacy Policy? The answer is straightforward: trust. SA969 understands that for members to use our platform with confidence, they need to know exactly what happens to their personal information — from their phone number to their transaction history. Uncertainty on this front can erode member confidence, and that is not the kind of environment SA969 wants to operate in.
Betting platforms handle a wide range of sensitive data — identity information, financial details, and user activity history — making them a more attractive target for cybercriminals than many other types of businesses. SA969 takes this responsibility seriously and has made substantial investments in cybersecurity infrastructure on par with financial institutions, well beyond the bare minimum of basic protections.
The question SA969 members ask most often concerns their payment data. When you deposit funds via Touch 'n Go eWallet, GrabPay, or FPX Maybank2u, your actual payment information does not pass beyond the accredited third-party payment gateway to SA969's servers. SA969 only receives confirmation that the payment was successful and the amount — not your account details or PIN. This is a security design deliberately built into SA969's platform to ensure that even in the event of a security incident, your sensitive payment information remains protected.
Some members may find the collection of activity data — such as betting history and platform usage patterns — somewhat sensitive. SA969 wants to be transparent about why this data is necessary and how it is used responsibly. First, activity data is used to calculate SA969's VIP programme fairly and automatically — without it, the system cannot determine whether you qualify for Gold or Diamond tier. Second, activity data enables SA969's systems to identify suspicious patterns that may indicate fraud attempts or account abuse, which ultimately protects you as well. Third, in aggregated and anonymised form, this data helps SA969 understand which parts of the platform are most useful and which areas need improvement.
One thing SA969 wants to make unequivocally clear: we do not sell user profiles to advertising companies or data brokers. This means your data — including your betting preferences or the sports you follow — will not be used by third parties to target you with ads outside the SA969 platform. In an era where many digital companies treat user data as a primary revenue stream, SA969 has made a deliberate business decision not to go down that path — because we believe long-term member trust is worth far more than short-term revenue from data sales.
Regarding the KYC (Know Your Customer) process that SA969 carries out before your first withdrawal, we understand that some members may feel slightly uncomfortable with the requirement to submit a copy of their MyKad or passport. However, this is a legal obligation imposed on all digital financial platforms in Malaysia under the Anti-Money Laundering Act 2001 — it is not SA969's choice. More importantly, KYC also protects you: it ensures that no one else can use your name to withdraw funds from your SA969 account. Documents submitted for KYC are processed by an accredited third-party verification service and are not permanently stored on SA969's servers once verification is complete.
SA969 also wants to explain the cookies used on the platform. Essential cookies allow SA969 to identify your login session and prevent CSRF (Cross-Site Request Forgery) attacks that could compromise your account. Analytics cookies help us understand, for example, that many members have difficulty finding the badminton odds page — this information allows SA969 to improve platform navigation for all members. You can disable analytics cookies without affecting core platform functionality, though doing so means you will not be contributing to SA969 platform improvements that would benefit you and other members alike.
Finally, SA969 would like to remind you that data protection is a shared responsibility. SA969 can do everything possible from a technical and organisational standpoint, but your account security also depends on your own actions — using a strong password, not sharing your login credentials with anyone, and promptly reporting to SA969 if you notice any suspicious activity in your account. SA969's support team is available 24 hours in Bahasa Malaysia via live chat or email at support@sa969.xyz. Your data privacy and security are our shared priority.
This Privacy Policy forms part of SA969's complete policy framework. To fully understand your rights and responsibilities as a member, please also read SA969 Terms & Conditions and page SA969 Responsible Gaming. Any privacy enquiries can be directed to support@sa969.xyz — responses in Bahasa Melayu within 3 business days.
The most frequently asked questions from members about how SA969 handles and protects their personal data.
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